We accept returns for up to 30 days from purchase, provided the goods are unopened and in original condition (including packaging). For these purchases you can return your order for exchange.

The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

We cannot accept change of mind exchanges for change of mind on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Damaged, Faulty or Incorrect Items
If you received a damaged, faulty or incorrect shipment or product, please reach out to our Customer Service team as soon as possible via email and we will work with you to resolve the issue.

You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website.

Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.